Why didn't my laser work?

Have you been to another clinic and your laser hair removal “didn’t work?”

With over 25 years in the industry, we’d like to consider ourselves Laser Hair Removal experts. Every so often, new clients will tell us their laser didn’t work at another clinic, and there could be a few reasons why:

Firstly, not all lasers are created equal; at Freedom Medi-Spa, we use a medical-grade Alexandrite & Yag laser – the Cynosure Apogee Elite system - which is a very high powered, medical-grade Laser and requires an experienced technician. This machine allows us to target the hair follicle and cauterize it, preventing future growth.

Most spas and clinics will use an IPL (intense pulsed light) or a DPL (dynamic pulsed light - which is just a very fast IPL) machine. A high powered IPL is fantastic for Photo Facials - which is where an IPL shines. It is great at treating sun damage, pigmentation, rosacea and diffused redness. However, it is not the right tool for hair removal. And, as mentioned above, not all IPLs are the same – an inexpensive IPL may emit low energy, another reason why your “laser” didn’t work.

Secondly, timing: If you purchase a discounted package which is used within a couple of months, it’s unlikely your technician was able to treat the hair during its growth cycle, which means the root is still there. We schedule our appointments 4-6 weeks apart for the face and typically 8 weeks apart for the body areas, in order to treat the hair follicles at the right time.


Lastly, some of us have layers and layers of hair growth which require numerous treatments – this is why our Laser Guarantee is the perfect solution. We believe so strongly in our laser, we guarantee it.

We also offer consultations, with a test patch, enabling you to learn the differences and experience our laser for yourself. You will see an incredible difference - even with just one treatment!


Contact Us Today.